Terms of guarantee, return and exchange of goods in the online store Aquapel.lv

The warranty card is an invoice issued in electronic form with data for payment for the goods. The invoice indicates the date of receipt of the goods, from which the warranty period begins. The invoice may also indicate the warranty period, which the buyer can review before purchasing. The warranty card is valid only if it correctly and accurately indicates the name of the product, product code, and date of sale.

It is also important to know that the buyer cannot claim a warranty - it is a voluntary promise by the seller or service provider, so the same product may have different warranty terms in different stores.

Warranty repairs are carried out free of charge while the warranty period is valid.

1. If you change your mind and decide to refuse the ordered goods, then the Law of the Republic of Latvia “On the Protection of Consumer Rights” (OPPR Law) and the regulating Rules of the Cabinet of Ministers of the Republic of Latvia No. 207 “On a distance contract” (KM Rules No. 207) provide that the buyer has the right to terminate agreement within 14 calendar days and return the goods purchased in the online store back to the seller. Also, the OZPP Law in Article 12, Part 6 determines that the consumer is responsible for the safety and quality of the goods during the validity period of the right to return the goods. We advise you to keep the original packaging of the goods so that the goods are not damaged during transportation when using return rights. Hidplanet SIA reserves the right to refuse to return the goods to the buyer or withhold a compensation fee if the goods are damaged, not complete or have lost their original condition. In order to agree on the return of goods, please contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone +371 22010400. Returns are made to an Omniva parcel machine Rīgas Dammes tirgus (9533).

2. If the product turns out to be defective, Hidplanet SIA offers a replacement of the product or a refund within 72 hours.

3. The returned product must have all components of the product, as well as additional accessories, if they were included in the package. You are responsible for all components of the product. If an item does not have all components, it cannot be exchanged or refunded.

4. The item must be returned in the packaging in which it was delivered. The packaging must be undamaged, clean and meet the requirements for returning goods to Hidplanet SIA.

5. You have the right to refuse the purchase by notifying us officially in writing (by email This email address is being protected from spambots. You need JavaScript enabled to view it. within 14 working days from the date of purchase. You will receive a message about confirmation of return to the email address you provided or by phone. If you have not received confirmation, you can contact us by phone +371 22010400. Having refused the purchase and sale agreement, within 14 working days you must agree with the seller by phone or email on the method of return (all questions regarding the product and its transportation to the place specified by the seller). will be returned within 5 (five) business days from the date of confirmation of return.The cost of shipping the goods to the buyer and beyond will not be returned to the seller.

6. You do not have the right to withdraw from the purchase and sale agreement provided:

6.1 If you damaged the product or significantly changed its appearance. Changes in the appearance of the packaging that were necessary in order to inspect the received goods are not considered as an essential need for changes in appearance.

6.2 If it is determined that the glass capsule inside is damaged, but the appearance of the applicator has not changed.

6.3 If the goods are clearly identified as used.

6.4 If an official refusal has not been submitted within 14 days.

6.5 Products purchased by legal entities cannot be returned within 14 days from the date of purchase.

6.6 Products that the buyer has physically inspected prior to purchase cannot be returned within 14 days from the date of purchase.

6.7 If the price of the purchased product or service depends on fluctuations in the financial sector, which the Seller is not able to control.

6.8 In other cases provided by law.

7. Paid goods without delivery (pickup) are stored free of charge for 30 days. After this period, a storage fee of 5% of the value of the goods for each day is charged. After 20 days (50 days from the date of payment), the goods become the property of the company.

7.1 Paid goods delivered by parcel terminals or Omniva courier after an unsuccessful attempt to receive the goods by the buyer are returned to the supplier (online store) within 10 days. After the date of receipt, the goods are stored free of charge for 20 days. After this period, a storage fee of 5% of the value of the goods for each day is charged. After 20 days (50 days from the date of payment), the goods become the property of the company.